Policy
I. RESERVATION
Although not mandatory, advanced reservations are highly recommended. All confirmed reservations require at least a 30% advance payment on the total due. All balances are due in full before the rental date. Walk-in reservations are welcome.
II. PAYMENT
Rental fees are due in advance, on or before the rental date. We accept all major credit cards, cash and company checks. Personal checks must be submitted at least 14 days prior to the rental date. A fee of $25.00 will be assessed for returned checks. A refundable security deposit is required on most rentals. Damage, replacement, cleaning and/or repair fees will be deducted from the deposit.
III. CANCELLATION
Once reservations are confirmed, you have up to 10 business days before your rental date to cancel your order or make changes without a cancellation fee.
IV. RENTAL TERMS & PRICING
Pricing is quoted for a one-period charge, which is generally two days, depending on the rental dates. Items for a weekend event may be picked up as early as Friday and returned the following Monday. If you wish to rent items over an extended period, please call us for special rates. Late fees (typically 50% of the rental rate) will be assessed for each day the equipment is unreturned past the scheduled due date. Rental charges are based upon time out, whether used or not, so please make selections carefully. Prices are subject to change without notice.
V. CLEANING
All equipment is ready to use when you receive them and must be returned in the same manner they were rented. All service equipment and items involving food such as china, glassware, utensils, fountains, chafing dishes, etc should be rinsed and replaced in their delivery containers. Linens should be dry and refuse-free to prevent mildew and staining. Additional charges are made when extraordinary cleaning is required such as excessive staining, gum, and candle wax removal for linens, and for missing containers. A cleaning and removal charge will be assessed on any time returned requiring extraordinary cleaning or removal of excess items. Please ask a reservation specialist regarding proper care for the items you are planning to rent.
VI. DELIVERY TERMS
Standard Delivery and Pick up times must fall within our business hours or Mon-Fri: 9am-5pm and Sat: 9am-1pm. Exact date and timed delivery and pick up service are available at an additional cost. Deliveries will be made to a mutually suitable location and do not include set up and take down services. Items are to be assembled at same location as drop off in the original containers provided. Extra charges will be added to the standard delivery fee for elevators, stairs, areas not easily accessible to the delivery vehicle and excessive time and labor involved.
VII. SET UP/TAKE DOWN SERVICES
Set up and Take down service is not included in the Delivery and Pick up and is available at an additional cost. Select items (such as tents, dance floors, staging, etc.) may include this service at no cost. Please check with the reservation specialist when placing your order. Set up/Take Down services must be arranged in advance.
VIII. MISSING & DAMAGED EQUIPMENT
We recommend counting and inspecting your equipment at the time of rental and report any shortages or damages immediately in order to avoid penalty fees. If you are reporting a shortage or damaged equipment outside of our business hours, you must leave a message at (510) 887-0727. The customer is responsible for the rented equipment during their rental period and is expected to return the equipment in the same condition in which the equipment was received with the exception of normal wear and tear.
The customer will be charged the full replacement cost of missing and damaged items including linens that have been burned, ripped, torn and ruined by stains. If missing items are returned undamaged within 10 business days of the scheduled return date, the customer will be credited the replacement cost less late fees.